Answers to frequently asked questions
General questions
It is an online medical service for transgender, non-binary, and gender-diverse people.
No. elephanQ works directly in the browser. The service is available on a smartphone, tablet, or computer. There is nothing to install.
Online internationally, but recommendations depend on local rules.
Two: a one-time specialist consultation for €5 and a specialist subscription for €25/month with unlimited consultations.
So the specialist joins the chat with your context already gathered and doesn't spend time on history-taking. The AI assistant asks standard clarifying questions — symptoms, duration, current therapy, what you've already tried, age. That's what makes a consultation cost €5 instead of a regular appointment fee.
AI assistant responds instantly. The specialist usually joins within a few minutes after you've answered the AI assistant's questions. Pauses between messages may take up to ~15 min.
Questions about therapy
Yes.
Yes.
Yes, including low-dose approaches.
Tests and documents
Yes.
Yes, elephanQ helps you understand which documents are usually required, who issues them, and how to prepare for the next stage.
Prescriptions and limitations
That depends on the country, the specialist's licensing, and local rules.
No.
No.
